Small Company: A medium sized family owned engineering company had experienced a number of visits by unwanted visitors. This had resulted in the loss of valuable stock, a delay in meeting customer demand and a considerable disruption to the business. Admiral Security were contacted and within 3 hours arrangements had been made to provide the client with mobile patrol services. The service provision continued with a high visit ratio for a period of 6 months whilst additional electronic security measures were introduced after which the patrol ratios were adjusted to meet with the amended client requirements. The customer has had no further security incidents and is able to leave the premises on a nightly basis with peace of mind that the upmost is being done to protect their assets.
Kindle Entertainment: In early 2015 a call was received from Mary Owen a Line Producer on behalf of Kindle Entertainment a London based Film Production Company who were due to commence filming on the next series of the popular CBBC programme Hank Zipzer featuring world renowned actor / creator Henry Winkler. admiral Security had been recommend as the preferred security provider by the Landlord of properties which were to be used as office accommodation and film studios for the duration of the shoot. Following a meeting with the production team whom had complex demands, a strategy and process for their ongoing security arrangements was agreed. Throughout the 5 month period admiral Security provided a manned security presence supported where required with K9 Welfare units to all locations used during the filming process. In addition to the expected contracted security provision, admiral Security arranged for local service providers to support the infrastructure and also assisted in sourcing specific locations for filming. Throughout the period of coverage provided by admiral Security there was no recorded losses and all projects passed without incident. It was a big thanks of appreciation from the production staff and a job well done for the admiral Security team.
Large Company: admiral security were contacted by the Facilities Manager of a large office / retail complex on the outskirts of Halifax. They had an existing Security Team of 4 Security Officers in place supplied by a National Security provider.
Issues had arisen when their existing provider supplied untrained and unfamiliar Officers when their dedicated team were on annual leave or additional Security cover was required. When attempts were made to contact the service provider to discuss ongoing issues it was found that either their calls were not returned or it took an unacceptable period of time before contact was made.
The morale of the security team was low as they were not receiving the attention they deserved. admiral Security along with other local security providers were requested to supply costs for the contract which had the added implications of the Transfer of Undertakings of Personnel & Employees (TUPE) Legislation.
Following a stringent selection process admiral security were successful in winning the tender process due to the speed of response and the clear understanding of the customers’ expectations. Prior to the actual handover of the contract admiral Security ensured all existing security staff had been consulted and any fears in relation to the TUPE transfer had been addressed.
A Training needs analysis was carried out for each Officer and any gaps identified were addressed prior to the handover. This ensured that the transition of the service provision from the existing supplier to admiral Security was seamless.
On transfer of the service provision amendments to the Officers procedures, processes were implemented to meet with customer’s needs. The Client and Security Team now receive the full attention that they deserve and are all working well together towards a better future.