
Simply press and hold speed dial 5 …and your mobile phone will automatically dial a specially stored number that links you to the 247Helpline support centre.
(One-touch speed dial is a standard facility on most mobile handsets.)
This will open up a voice call to one of our operators, who will assess the situation and provide assistance to the caller: co-ordinating with emergency services, or other people on the user’s list of contacts (e.g. notifying next-of-kin).
The key to 247Helpline is response, as all user details appear on computer screens in the support centre as soon as the call opens. In a moment of stress or illness, the user does not have to repeat any details or remember names and numbers. The support centre can react straight away, saving what may be vital minutes.
247Helpline thus provides an affordable monitoring service for people who need rapid reassurance (family & friends, or schools). This can be less daunting than a full 999 call, for users who are not sure if they need an ambulance or do not wish to involve the Police unnecessarily …plus our friendly operators are specially trained to respond immediately with the most appropriate course of action (including a calming dialogue, based upon the user’s personal profile).
The 247Helpline service includes: